Tagged: pr
How I Used my Strategic Planning Skills to Plan Life After Undergrad
By: Senior, April Wood
As I approached and finally entered the last year of my undergraduate degree, one question became an uncomfortably looming presence – What do I want to do with my life (and my degree)?
The truth is – I’m still looking. But I’d love to share my thought process so far.
In figuring this out, I decided to approach it with the wisdom I have gained from the UCM PR Program and its professors. I formed a rough vision of my ideal life. I took note of the values and morals I held. I also focused on what made me happy.
I asked myself questions; What do I enjoy doing? Where do I enjoy being? Who do I want to spend my time with? What do I want my work life balance to be like? What job will challenge my knowledge and experience with all of my favorite skills?
The answer is: I’m only 22.
If my life is in the form of the ROPE process, I’m still in the research phase. I’m in the bulk of that work now, and in one of the busiest times of life.
I’m reaching the verge of the objectives phase.
Values that solidified during the research and analysis stage will be present throughout the entire rest of the process.
Below is just a little more insight into my journey specifically and how I applied my skills gained during my undergraduate years in planning my future.
I enjoy embracing a challenge, but I love embracing one of my own creation.
Having control over my schedule is also a must I flagged. I need the flexibility due for several reasons. I enjoy learning, planning, and analyzing.
More and more, It seemed like starting a small business could be a solid goal for me. I’ve decided to tentatively embrace the idea – pending A LOT of time and work.
I’ve begun researching flipping houses as one potential small business idea. It’s a business concept that has always fascinated me. I enjoy creating and designing, I’m not afraid to pick up a tool, and I have a wealth of business, finance, and strategic communications knowledge.
I have experts and mentors to support me, a network of connections I have spent my young adult life cultivating, and I will soon have a Public Relations and Strategic Communications degree with a minor in Finance. I have a solid foundation of knowledge of how a business runs, how to make financing decisions, how to communicate to an audience, and how to develop a brand.
This plan is obviously going to take years of learning and saving.
What am I doing now to progress towards my goal?
Right now, I’m working to further develop my skills and gain as much knowledge and experience I can. I believe in life-long learning, which makes me versatile and driven. After graduation, I’ll aim to find a job opportunity to continue learning while saving money.
Ultimately, I just want to have a happy and secure life. If I can do it by running my own business, great, if I fail – it’s not a waste. Part of being a lifelong learner is never failing to learn something from a success or mistake.
So, this is what I HOPE to do with my degree – at some point, and maybe not forever. I’m just eager to see what life has to offer.
Getting the Most Out of Hashtags
By: Armani Shumpert
Hashtags are important for success in supporting social media content. Appearing as a keyword or phrase with no spaces with the # (pound) symbol at the front of it, the hashtag is a way to make material easy to find, at least when used correctly.
Hashtags have been widely used on Twitter, but they are now popular on other social media platforms sites such as Facebook, Instagram, LinkedIn, and Pinterest. Understanding the difference in these platforms and how to use hashtags effectively is a great way for you to maximize your engagement with your followers.
The Basics
While a hashtag seems easy to place before keywords, some other specifics are important to note as you try to reap the greatest benefits of using hashtags. Here are some tips for general purposes:
- Keep hashtags brief and unforgettable rather than attempting to include a variety of words with one tag.
- Try not to pressure any post with hashtags. Use them only if they add importance to your post and are likely to encourage dialog and discussion
- Do not overuse hashtags. The number of hashtags you use depends on which platform you are using, but in most cases, one or two hashtags work better than many.
- The use of descriptive and unique hashtags can yield better results than widespread or generic ones.
Using hashtags is not a one-size-fits-all proposition that is the same for all social media. Here are a few ideas about how hashtags on specific social media platforms can be used properly.
Use Hashtags on Instagram
When it comes to Instagram, using more hashtags will lead to more engagement. Use up to 10 or 11 relevant and popular hashtags on this platform to get the most out of it. You probably do not need to use too many of them, but it is good to know that using more is good here, so you can experiment with what works for you.
Use the search box to see which hashtags are used by influencers or competition. Since this is the best forum for many hashtags, try various hashtags. For blogs, videos, and comments, use them.
Use Hashtags on Twitter
Using the appropriate Twitter hashtags will boost your participation. One or two hashtags on a tweet should be enough. If you use a few hashtags and explicitly ask your followers to retweet, this may result in more engagement.
Using Twitter hashtags can make your post available as people search for your tag. It can also help you locate conversations to get involved. To have even more effect on this forum, research hashtags are trending. Twitonomy is a good method specifically for studying Twitter patterns.
Use Hashtags of LinkedIN
On LinkedIn, people have not always stressed the use of hashtags, but they function on this site in the same way as any of the other social media sites. Using a couple of hashtags on your post if you are posting long-form material on LinkedIn. LinkedIn typically recommends one or three hashtags.
You can get your alerts outside of your network by using hashtags on LinkedIn. It is a perfect way to raise awareness about the brand.
The use of hashtags is an excellent tool for interacting with your followers as well as increasing interaction and attracting new target audiences. To be effective please keep in mind the social media platform you are using and best practices for best results.
Generation Z: the “Changemaker” Generation
By Ashleigh Horn
There’s no denying that each generation is different. Baby Boomers, Generation X, Xennials, Millennials, Generation Z, I’m sure as you read each of these titles, you may have recalled your own thoughts toward each group. During a time where as many as five different generations are working together in the workplace, it’s important to understand how they all function and what each brings to the table.
Though I could certainly cover all five of these and the impacts they have in the workplace, I want to instead provide first-hand insight into a generation that is seemingly misunderstood by its predecessors. This is a generation with a desire to create change; a generation that I have nearly 21 years of experience being part of.
Who are we?
Although the lines defining the age range of my generation are a bit blurry, the Pew Research Center identifies this group as having been born after 1996 (Parker & Igielnik, 2020). Today, some Gen Z-ers walk the halls of middle schools, whereas others are hunched over books in their dorm rooms, working full-time agency jobs or even preparing to vote in the upcoming presidential election. There’s no doubt we’re all at different stages in our lives; however, somehow, some way, there are a few common desires and passions we all seem to share.
How is this generation different?
Generation Z is the largest generation to date. We also have access to more technology, media and quite honestly, each other, than any generation before us. It may be our sheer size, or it quite simply may be the comfort we feel in sharing our thoughts and ideas through Instagram, YouTube and Snapchat, that compels us to reach for our dreams and to stand up for what we believe in. Politics, social injustice, sustainability, ideas for new products or businesses, we Gen Z-ers are a researched, opinionated, innovative, change-making group.
The Target Incubator
A few years back, the Target retail chain set out to better connect with this next generation of consumers. One way they did so, was through directly engaging with young Gen Z entrepreneurs in what they called the “Target Incubator.” Inspired by these young adults’ big ideas about “better for people” and “better for the planet” products, the company selected eight business pitches, created by students, to help become a reality.
You may be asking, “Why would the company do this, and what was their reward?”
Generation Z is often referred to as the “Changemaker” generation. Target recognized that many of its Gen Z consumers have big plans to change the world and sought to help make their dreams become reality. The students’ ideas ranged from producing compostable single-use products to using juice pulp waste to create healthy snacks. These eight businesses were not only unique—they did not simply provide innovative products or services—rather, they were all created as solutions to a number of the social and environmental issues we face in the 21st century.
I think James Sancto, founder of We Make Change, hit the nail on the head when he described Generation Z’s passion as “not willing to accept the world as it is, [who] believes [it] can address the challenges the world faces today, and [who] will do whatever [it] can to make the change [it wants] to see” (Sancto, 2019). The product of the Target Incubator is a testament to Gen Z’s eagerness and willingness to ensure the changes we wish to happen are made.
Our Values
Mission-Minded
Gen Z’s not so breakthrough solution to creating change is to have a purpose. Whether you’re a business, college institution, or just someone we pass on the street, Gen Z-ers want to know what you’re all about.
What are your goals?
Who or what do you stand for?
Does your vision align with what we believe?
Generation Z prioritizes purpose and “[looks] to engage with brands and organizations that have a higher purpose that goes well beyond a simple transaction” (Beal, 2019). Unlike generations before us, we don’t simply purchase a product or rep a brand because we like it or it’s “convenient.” Rather, we use the power of reviews and our access to technology to compare prices, product availability, to research a company’s CSR practices and what it values, in order to make educated purchases (Salesfloor, n.d.).
Google, Netflix, Spotify and the Walt Disney Company are all examples of some of the most loved brands by Gen Z consumers. It’s no coincidence that all of these same companies placed in the Digital Marketing Institutes (2020) list of the “Top 16 Brands doing Corporate Social Responsibility Correctly.” Generation Z values these brands because they do more than provide their specific products and services; these companies use their platforms to create change on issues important to their employees and to each company as a whole.
Passion-Pursing
As I mentioned earlier, Gen Z-ers look for ways to impact our own corners of the world. In fact, we often make decisions with long-term consequences in mind. We’ve been called lazy, self-involved, tech-dependent, and more (The NPD Group, 2020). Yes, some of these monikers may be partly true. But, we are also a passionate generation focused on standing up for only those issues or movements that align with our interests. Our passions drive our actions. We just might change the world.
Takeaway
As each new year has passed onto the next, Generation Z, or the “Changemaker” generation, has become older and older. With this age has come new responsibilities, both in our own lives and in contributing to the world around us. We are growing up, entering the workforce and making an impact in our own generationally-unique way. Slowly but surely, we are revealing who we are, what we value, what our goals are, and are debunking the generational stereotypes that have defined us since we were babies. In turn, we are using these differences to provide new perspectives in both the workplace and in society, and are doing all in our power to create change.
Resources
https://medium.com/we-make-change/we-are-the-changemaker-generation-7b6ae77b5f7f
https://corporate.target.com/article/2018/10/target-incubator
https://corporate.target.com/article/2019/06/target-incubator-founders
https://prsay.prsa.org/2019/08/06/5-tips-to-effectively-engage-generation-zers/
The 4-Step Approach All PR Professionals Must Master
Written By: April Wood
Several guiding principles exist in the world of public relations. One message impressed upon students by professors and mentors in the industry that I strive to carry with me at all times is the statement, “Get the right message to the right audience at the right time and on the right platform.” Following this foundational statement can help you ensure that your efforts in executing tactics are not wasted. Let’s break it down together.
The Right Audience
I know this is not the first segment of the phrase, but I’m covering this segment first intentionally. Knowing your audience is of paramount importance. You cannot hope to know the right message, the right time, or the right platform without knowing to whom you are speaking. You must know your audience intimately, and this is not something that a public relations professional can afford to forget. Familiarize yourself with their beliefs, values, and interests. Learn who they are by building personas that can help you envision exactly to whom you are speaking. Furthermore, knowing your audience closely will give you nearly everything you need to know to reach them.
The Right Message
If you know who your audience is, you know what they care about. If you can tap into this information, you can glean how to make them care about what you are saying. Craft your message with your audience in mind. Do not write something that sounds great to you, a city-dwelling millennial, when you are speaking to rural members of Generation X. Take the information you need to get across and translate it into terms that your audience can understand. A skilled communicator and writer can do this. A message that is not properly crafted is a message that will be ignored.
The Right Time
People are busy. You are a busy person too, I presume. People are full-time workers, or homemakers, or a combination of the two, or fill a million other roles. This is to say that your audience is not always listening. An enormous library of research has been conducted in order to discover when audiences are most reachable. It varies, of course, for each audience. Personally, I consume messages most devotedly at about 10 p.m. The same can not be said of my parents, who are most usually asleep by 9. Don’t waste your efforts by starting a conversation when no one is there to reply.
The Right Place
Let’s talk about my family again for a second. I am on Twitter, Instagram, and Facebook. I do not watch cable (except when the Chiefs are playing). My parents, on the other hand, have no social media. They watch the news in the morning and evening. My dad listens to talk radio at work. This simple anecdote proves that not everyone collects their information from the same source. You cannot hope to reach your audience if you do not have a sense of where they engage. Just like research can inform you of “when” to reach your audience, research can also inform you of “where” to reach your audience. Familiarize yourself with the research surrounding your audience, or conduct your own if necessary.
Putting it Together
Everything I’ve covered ties directly back to one thing. I have relentlessly pounded this messaged in during the few hundred words preceding this: it all ties back to research. You cannot know anything about your audience if you do not take the time to learn about them. Nothing in public relations should be done thoughtlessly. Know your audience, know what they will listen to, know when they are listening, and know where they are listening and align this information and use it to communicate with them.
Understanding PR- 5 Things You Should Know
By: Emma Honn
As a senior in the public relations program at the University of Central Missouri, I am often asked “What is public relations?” I get the question at family functions, social gatherings and different events around campus. Sometimes, I get tired of the question and think to myself “How do they not understand?” I have realized that people do not know what public relations is because PR professionals have been doing PR for their clients, and not for the profession itself.
Public Relations Society of America defines public relations as “Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.” To a public relations professional, this makes sense. However, to someone who knows nothing about the industry, it may not. Here are a few things you need to know about public relations.
We are strategic storytellers. We use narrative to build our brand and relationships with our intended audiences. It can be through social media, brand specific communications or the media. We tend to try and humanize a brand, meaning we add a human element to a story or brand to help our audiences relate. For example, instead of saying “buy this product,” we say, “this is important because…” We do this to build trust between our company and our audiences.
We work with the media. Read that correctly: we are not the media, we work with the media. The goal here is to earn media placements. We build a story with a human element, and earn media coverage on the subject. This gets our brand in front of our audiences for something that may not necessarily be our products. Although there is no guarantee of media placement, when we do earn a spot, there is a third party validation of our brand, our products and our story.
We write press releases and speeches, and plan and execute events. A press release is typically written by a public relations professional with the goal of it being picked up by a media outlet. These, however, are written with much thought, newsworthiness and human element. If you are ever listening to a speech, chances are, the script was written by a public relations professional. The basis of speech writing is solid writing skills. PR professionals have an eye for detail and design, two things that are essential to a great speech. Public Relations departments typically handle the planning and execution of events meant for public outreach and media relations. If you are ever at a large event, it was probably handled by someone who works in PR.
We manage social media and handle crises whenever they arise. Social media is a tricky subject. Since it is a relatively new thing in public relations, we have had to learn how to adapt and work with ever-changing platforms. We handle crises that may come up for organizations. For example, think of Volkswagen’s emissions scandal. Every statement given by VW, press conference held, you name it, was planned and handled by a PR team. Crises can range in severity, but whatever the crisis may be, a solid PR professional can handle it.
We are strategic storytellers, work with the media, write press releases and speeches, plan and execute events manage social media and handle crises. These topics are all under the public relations umbrella, but this just scratches the surface. Now, the next time someone says “I work in public relations,” or “I am a public relations major,” you will know a little bit about what they do.
5 Ways PR Blogs help Professionals Stay on Trend
By Shelby Bueneman
Podcasts have become increasingly popular. You can listen to them on Spotify, on the app itself and on Apple music. With such a wide variety of podcasts it can be difficult to find the right one that will benefit you. For public relations professionals there are five basic podcasts to listen to that will help them grow their skills and their business. Listening to these podcasts will help them stay on top of trends, revamp their creativity, find ways to be a better leader, keep up with the actual PR industry and benefit from writing tips.
Stay on Top of Trends
Public relations professionals need to keep up to date on what is trending within their business area, nationwide, and globally. Keeping up with different trends allows PR professionals to see how their target audiences are affected and how they react to the trends. They can use this to their advantage to reach their publics more efficiently. For news podcasts I ,recommend NPR News Now by NPR and Global News Podcast by BBC. Both of these podcasts are updated daily and are fact based with some occasional humor.
Revamp Creativity
Having a creative mind is important for PR professionals. It’s how campaigns and other communication strategies are created. PR professionals should keep their mind flowing with these different podcasts. The Accidental Creative by Todd Henry is a great podcast that showcases different speakers, artists and thought leaders. In this podcast Henry points out different ways to be happy, healthy, and creative, not only at work but in life.
Find Ways to be a Better Leader
I previously attended a conference where it was noted that leadership does not only come from those with higher up positions. Leaders are found throughout the whole company. This sentiment is shared through different podcasts such as Leadership and Loyalty by Dov Baron and This Is Your Life by Michael Hyatt. Baron talks about leadership by using honesty and emotional intelligence. This provides a more insightful way to connect with those you oversee or those with whom you work closely. Hyatt’s podcast is more about helping those with fast-paced lives lead with confidence.
Keeping up with the PR industry
While it is important to stay on top of current trends, it is also important to stay on top of what is currently happening in the PR world. With so many new ways to keep track of everything it is helpful to have much of you need to know wrapped up in an episode. You can follow The Spin Sucks Podcast by Gini Dietrich and Inside PR podcasts to keep up with the PR world. Both of these podcasts follow the inner workings of the PR world and talk about current trends within it.
Writing tips
PR professionals are constantly writing and there is always room for improvement. While professionals usually use AP style, these podcasts can provide a bit more of a fresh narrative. Check out Writing Tips by Brian M. Taylor and Copy that Pops by Laura Peterson, M.A.E.D. for inspiration. Both of these podcasts has some humor to them so you won’t snooze on your way to the office.
With the PR world always changing, listening to podcasts is one of the easiest ways to stay in touch. They are great to listen to on your commute to work or even when you are unwinding from a long day in the office. Happy listening!
Online Personal Branding for the College Professional
By: Myah Duncan
“Your personal brand is what people say about you when you’re not in the room.” -Jeff Bezos, CEO of Amazon
Actively branding yourself via social media can go a lot further than a resume and cover letter when it comes to getting a first internship or job. It can also keep you from getting that internship or job. Employers never hesitate to do a quick Google search to see how a potential employee represents him/herself online, in fact, according to CareerBuilder, more than 70% of employers check a candidate’s social media content BEFORE deciding to hire. So ask yourself, do you want what you are posting to be seen by a potential employer? Do you think you’d get that internship you want so badly? As a college student, this is the best time to clean up your social media and build your online personal brand in a way that benefits you.
Cleaning Time
It is easy to get caught up in the moment and post every picture that you take to your social media accounts. But do you really want your future employer to see the wild time you had when drinking last Thursday night on Pine Street? You don’t want them to see it just as much as they don’t want to see it. They want to make sure you know how to act professionally when in public. So, the first lesson is, don’t post that picture. But if you have, this is the perfect time to start going through all those photos on Facebook, Instagram and Twitter that may not shine that professional light. Delete them from your social channels, but you can keep them if you save them on your laptop, make a scrapbook, or do whatever feels right. But do not leave them on there for the world to see. Oh, and don’t forget to ask friends to delete questionable images of you from their own feeds. It’s time to draw that line between personal and professional life. You can still post fun experiences, but you have to make sure it’s strategically fun content.
Crafting Content
The content that you put out on your social media accounts does not necessarily have to be all about business and links to different articles. It is still important to be yourself via your own channels; it’s like a portfolio of who you are. First, focus on your grammar and spelling. This is an easy way to represent your writing ability. It’s a huge red flag if all of your posts have many errors in them. Take time to read through your posts and delete or edit those posts that do have errors. Second, carefully evaluate the images you want to post. Ask, what do they say to others about my professionalism? My choices? My values?
Leaving the lasting impression
Just like after meeting a professional in person, those who engage with you via social media want to remember who you are and have a solid impression of the type of person you are. You want your social media to leave a positive lasting impression on a professional who views it. Actively cleaning and crafting now will help you leave a good impression.
By putting the time and effort into your social media you are giving professionals or anyone who views your page a well-rounded peek into your life. Don’t let inappropriate social media end your chances of landing the job.
References
Salm, L. (n.d.). 70% of employers are snooping candidates’ social media profiles. Retrieved October 4, 2019, from https://www.careerbuilder.com/advice/social-media-survey-2017.
Tips for Building Your Personal Brand. (2019, June 14). Retrieved from https://www.northeastern.edu/graduate/blog/tips-for-building-your-personal-brand/.
Networking: The Gift that Keeps on Giving
By: Sydney Halas
In college, time seems to fly quickly. One moment you are moving into a dormitory room for the first time, and the next, you are a senior, hopefully, well-prepared to embark on your professional career. Like many students, I was lost as a freshman. I entered school with an undecided major and no specific direction. After taking a class where I had the opportunity to explore many majors, I found myself considering either a degree in public relations or speech pathology. In several hours of discussions with my academic advisor, we decided a career in public relations would be more fulfilling for me.
My first class in the public relations program was taught by Professor Tricia Hansen Horn, and she wasted no time emphasizing the importance of networking. Being a first year student, I didn’t understand the importance behind her message. I wasted more than two years doing absolutely nothing to connect with public relations professionals. I sat through presentations by guest speakers in classes and conferences hardly paying attention to the speakers’ names. My grades have always been incredibly important to me but taking the extra step to connect with professionals who could offer me future opportunities did not register with me.
Finally, a few months into my junior year, something clicked. I needed an internship. I knew I had a better chance at securing one if I made connections before applying. I began taking extra steps after listening to a guest speaker. I would go up to a speaker after he or she spoke and shake their hand and introduce myself. I would connect with them on LinkedIn, and in some cases, send them a message about what I learned or extra questions I thought about later. They often responded. Networking enabled me to get a summer internship at Worlds of Fun through an employee who reached out to me. Had I not learned about the value of networking, I may have failed to check LinkedIn, and I likely would have missed the opportunity.
Another incredible networking opportunity was presented to me earlier this year. I was discussing my plans as a future public relations professional with my best friend from back home, and she gave me the name of a young woman who might be of interest to me. I connected with her online, and we made plans to get coffee in Kansas City. As a gesture of good will, I offered to buy her coffee, just like Professor Hansen-Horn had always instructed us to do. And, as Professor Hansen-Horn predicted, she instead bought mine. I followed up the day after the meeting with a hand-written thank-you note. Now, she is personally helping me tailor my resume to apply for an internship with her public relations firm, which is one of the largest in the world. I would have never had this incredible opportunity if I was not brave enough to make the first move and capitalize on this valuable opportunity to meet a professional in my chosen field.
I hope that any college student who reads this learns from my mistakes. Networking is an incredibly valuable skill for any student and young professional, not just those who plan to work in public relations. You never know who might offer you your next internship, job or phenomenal career. Never let your laziness, or fear, or whatever it may be, stop you from reaching out to a professional in your field. Remember, the worst they can do is say “no.” What’s the best thing they can do? Well, you will never know until you reach out!
Five PR Tools to Make a Difference
By: Sarah Arnett
When I entered college, I did not know what I wanted to major in. While I knew I wanted to make a difference, I continued to explore and research, eventually landing in Dr. Tricia Hansen-Horn’s office to discuss public relations. However, I was unsure how public relations made a difference in the world around me. As I begin my senior year, I have a set of tools in my back pocket, ready to utilize and make a difference.
– Networking
Networking is crucial to public relations. To be a successful professional, it is important to make connections whenever the opportunity presents itself. Whether it be at a professional event or at the local Starbucks, never pass up the opportunity to make a connection with somebody. You never know, they may be your next partner on a groundbreaking campaign!
– Social Media
Gone are the days of reading the morning newspaper. Instead, you can catch people scrolling through Twitter and checking their email first thing in the morning. A strategic public relations professional knows that social media is a powerful tool to share messages and appeal to human interest.
– Team Work
As much as some hate group work, there is no denying that the best ideas come from the culmination of several ideas. When used effectively, group work sparks creativity and inspires great ideas. These ideas are the ones that motivate audience members to take action, making a lasting impact.
– Setting SMART Goals
If you want to change the world through public relations, big goals are to be expected. However, it is important to make those goals SMART. A goal must be strategic, with sound reasoning and research backing it up. It must also be measurable, to ensure that it is results driven and justifiable use of resources. A goal must also be attainable and realistic, as there is no point in setting a goal that has no chance of being accomplished. A goal must also be time-bound to ensure that resources are being used efficiently and team members are focused on providing results. By setting SMART goals, public relations professionals have a strong plan in place to change the world.
– Finding Your Passion
At the end of the day, the biggest results will come from efforts you are passionate about. There will be projects that you work on that don’t set your soul on fire, and that is okay. But the best ideas and results come from working on things that set your soul on fire. Whether that is grounding breaking technology or a new brand of coffee, the best results are those that you are proud of and feel that you made a difference with.
By combining these skills, as well as many others, public relations professionals are able to provide results that make an impact on the world one message at a time. I’m excited to put them to use in my future career as a public relations professional!
A Public Relations Tip for Everyone
By: Samuel Jordison
For the past year, I had the opportunity to work as a human resources intern for a manufacturing plant in Kansas City. When comparing PR and HR on the surface it looks like two completely different fields, but there is a lot they have in common. I’ve found that certain commonalities extend not just between PR and HR, but PR and almost every field in business. One of those things is that you have to know your audience.
One of the first things we learn in Intro to Public Relations is that you need to understand who your “public” is if you want to relate to them. That advice is universal across the world. If we want to communicate something to someone, first we need to make sure they are interested in what we are communicating. If we want them to respond, we need to communicate in a way that is clear to them. If we want them to have a positive reaction to what we say, then we need to say it in a way that encourages them in a positive way. All of these things hinge on knowing who your audience is and understanding what is important to them.
This is not exclusive to those in the PR world. In the workforce, managers need to know that their employees have an interest in their work to be good employees. Parents want their children to understand them, and will try and communicate in ways their children will understand. Even friendships are built with recurring positive interaction.
Knowing your audience, whether it’s employees, co-workers, friends, or family members, is important in any setting. As an HR Intern, my primary audience was the employees inside the company. I strived to gain an understanding of how they think and the best way to communicate with them. Otherwise, the programs or events we would roll out would be ineffective.
When we take time to figure out how those around us will best receive our message, we are strengthening a relationship. Whether that relationship is with consumers, employees, family or friends, it’s extremely beneficial.
