By Elizabeth Fisher
Some of the most famous tweets were shared by celebrities including Ellen DeGeneres and President Barack Obama, however, a teenager from Reno, Nev., may surpass all previous retweet records. Wendy’s, “Yo @Wendys how many retweets for a year of free chicken nuggets?” Carter Wilkerson, with one simple tweet, begged Wendy’s to supply him free chicken nuggets for one year. Soon, he may exceed the highest number of retweets ever recorded.
Wendys response was simple, “18 Million.” Now, clearly Wendy’s was joking, however, one simple joke has spawned a firestorm of engagement for both Wilkerson and Wendy’s. The most retweeted tweet in the history was created by Ellen DeGeneres, which has about 3.3 million retweets. This makes 18 million from a 16-year-old in Reno, Nev., sound impossible, but the power of social media may prove otherwise.
Carter took a screenshot of his interaction with Wendy’s and posted it to Twitter with the caption, “HELP ME PLEASE. A MAN NEEDS HIS NUGGS.” This tweet now stands at 2.6 million retweets and continues to climb. Wilkerson hopes that this number will continue to rise so he can receive free chicken nuggets for a year. He is now known as the “chicken nugget man” at his high school, according to ABC News.
This is a great example about how customer loyalty could create a social media buzz. If Wendy’s had not responded to Wilkerson, there would have been no attention brought to the tweet or Wendy’s. Because Wendy’s tweeted back to Wilkerson, they brought attention to their restaurant and social media.
Personification has become popular for businesses on Twitter. People do not want to tweet to companies who give all customers the same response or no response at all. By creating a personality for your Twitter, people feel like they are actually talking to a real person instead of just a machine. This, in turn, creates strong customer loyalty. Wendy’s did a great job in showing that they were listening to Carter and gave him a unique response.
By Elizabeth Fisher
Building audience engagement on social media is an important goal for many organizations. Audience engagement can help you form closer relationships to your consumers and followers. Below are some helpful hints to building your organization’s audience engagement.
- Include a Photo
According to socialmediaexaminer.com, simply by including a photo in your tweet the amount of retweets can increase by 35%. Almost 75% of content on Facebook includes a photo, if your Facebook and other social media posts do not incorporate photography they could be passed up on follower’s timelines.
- Show Your Personality
By featuring humor or an emotional appeal and applying your specific brand to posts, you can create stronger audience engagement.
- Use Innovative Ideas to Drive Your Posts
Your social media posts should be unique and differ from your competitor’s content. It is important to keep up with trends, but use these trends in your own creative way. You also want to be sure that you are not repeating yourself too often or users could become bored of your content. Launching new social media campaigns annually can help keep your social media from becoming “stale”, Coca Cola’s #shareacoke campaign is a great example. People were able to find their name and post it to social media, which caused audience engagement.
- Know Your Target Audience
Knowing your target audience is the simplest way to reach your followers. You may want to consider the type of content you are posting and even the time of day that your target audience is more likely to be on social media. Track when you are receiving the most engagement and base your future posts off similar content and time of day.
- Know the Right Platforms for Your Audience
Some audiences are particular with which social media platforms they use. Know what platforms your target audience is on and focus content to those platforms.
- Encourage Engagement
Look for ways to encourage audience engagement through your social media. For example, ask them to “comment for a chance to win a free T-shirt.” You could even encourage people to share their experience, for example, “now that you have heard Becky’s story, share your own and tag us.” Users like to talk about themselves on social media, this would give them the opportunity to do so.
- Engage back with Followers
By replying to users it builds a relationship, especially when each repose is unique. Do not avoid negative comments, this will only make users angry. Send users to a customer support site or customer service number as well as apologize for whatever inconvenience they are having.
- What’s Interesting Today?
Social Media trends move very quickly. It is important to stay on top of these trends and find ways to incorporate them within your own social media. When the Hollywood sign was changed, for example, Denny’s restaurants put their own spin on the controversy.
- Videos and GIFs Grab Followers Attention
Videos can be compelling to viewers, but they can also loose interest quickly. Keep videos reduced to about two minutes. An exciting caption and introduction to the video will captivate the audience’s attention. GIFs have become popular because they are so quick for followers to watch and will add personality to your posts.
- Share Followers Content that Relates
The greatest way to form relationships with followers is by sharing the content that they post that pertains to your organization. This will make users excited about your content and as it makes it more personal and relatable.
By Cole Braun
As you go through your Facebook news feeds, there is sure to be headlines for a variety of topics. Many of them are hilarious, or maybe even scary. But you, the public relations professional, know better than to believe everything. But what about your clients you represent, or your own family? Do they know how to differentiate what is based on fact and what is made up for the sake of increasing click-through reports? You can help them with this guide to addressing fake news and how a professional should deal with it.
The first thing to understand is that PR professionals have no business adding fuel to the fake news fire. We all know it has become a problem which is why we must take a stand against it. The Public Relations Society of America addressed fake news with an official statement in January, 2017 saying that, “Truth is the foundation of all effective communications. By being truthful, we build and maintain trust with the media and our customers, clients and employees. As professional communicators, we take very seriously our responsibility to communicate with honesty and accuracy.”
PRSA & The Code of Ethics
If you are familiar with PRSA, or the student organization, PRSSA, you know this organization established a code of ethics that members take seriously. The official statement on alternative facts, reflects on the organization’s code of honesty, saying that members, “adhere to the highest standards of accuracy and truth in advancing the interests of those we represent and in communicating with the public.” If you wish to know more about the PRSA Code of Ethics, please follow here.
The PRSA Statement on “Alternative Facts” was released in January by the organization’s Chair of the Society for 2017, Jane Dvorak, APR and Fellow PRSA. After addressing how the society values its Code of Ethics, she finished by saying, “PRSA strongly objects to any effort to deliberately misrepresent information. Honest, ethical professionals never spin, mislead or alter facts. We applaud our colleagues and professional journalists who work hard to find and report the truth.”
One of the first things we as professionals must do is research. When dealing with information, we must ask, ‘Where did this come from?’ ‘Where does this link back to and who said what?’ You never jump into strange waters without a life preserver, or in this case, the facts.
A Rule of Three
Check your story three times before you take it seriously and hit the share button. You need to see how many people are saying the same thing and, if it is coming from a credible source. If the topic is breaking news, more than one publication will be telling the story.
CNN Correspondent, Brian Stelter said in his report, The plague of fake news is getting worse — here’s how to protect yourself, from October 2016, that there are three general categories related to misleading online information sites.
- Hoax Sites: completely fake
- Hyper-Partisan Sites: Some truth involved but stretched for the sake of the parties involved.
- Hybrid Sites: A mix of fake and fact combined to make a good story.
Whatever their purpose, these sites are not going away anytime soon, so learn to recognize them. Here are some tips found in the same article from CNN, shared by the Sunlight Foundation’s Alex Howard in a tweet:
- Search the source link on Twitter
- Google it
- Check Snopes
- Consider record of source
These are all excellent tips, and you can take it a step further with a Google search of the author’s name to see if they are credible as a reporter.
Open the Floodgates of Positivity
When it comes to combating the fake news epidemic, there are multiple recommendations on what to do.
If you have prepared for a crisis already, you probably have a pre-written response to a situation like this; that’s good! In February 2017, an article on How PR professionals should handle the fake news phenomenon appeared in Agility PR, written by Director of Media Insights Jim Donnelly. Donnelly conducted an interview with Hofstra University Professor and Bloomberg contributor Dr. Kara Alaimo on handling fake news. One question specifically addressed these situations with two or three rules to keep in mind. One positive measure is to have a response ready in advance, because when it comes to experiencing a crisis, every minute counts.
Alaimo also points out making sure you are keeping your client’s values in mind while communicating. If this is something you have been consistently doing before this incident, then it will be no hassle to reference back to, showing your clients’ interests are a priority.
A common question is when is it best to respond?
That answer seems to vary across multiple professionals. In the end, it just depends on the situation. For example, when it comes to internet trolls, it is best to just ignore them so they move along. But when their story trends, then answer with the truth, do not allow yourself to get flustered because that only feeds the trolls.
Alaimo share as well that, “you need to monitor carefully. The time to respond is if a social media post is starting to gain traction amongst stakeholders who are important to the company, such as customers, employees, investors, buyers, or board members.”
Another form of combating fake news is to “flood the media with a positive narrative.” In a November 2016 article for PR Week by Ilyse Liffreing, So your brand is the victim of fake news. Now what? Liffreing shares that you need to embrace the crisis and make the best of it, reversing the dialogue to positive content about what is happening with your brand. Share the truth and back it up with more positivity. If you don’t counter with good news, you could potentially open yourself up to more fake news.
The question now is, where are we headed as a profession in this new era of alternative facts?
The first thing to remember is accountability. Dan Guttridge from Ragan’s PR Daily notes in his March 6 article, PR pros’ role in the fake news epidemic, that we need to hold journalists accountable and “check credibility through facts and sources.” We can even take this a step forward and hold ourselves accountable for what we say to people and how we represent our brand as we traverse this terrain of fake news.
Guttridge shares some more amazing tips as you continue through his article. Here are some other key points we should consider as PR professionals,
- Do your own research.
- Stop reading headlines as facts.
- Expand your world.
That last tip is fascinating because he makes the argument to find some reputable journalist to read and take the time to learn more about what is happening. Speak to people who challenge your views and make you think.
We as PR professionals can provide the cure for the fake news virus. Know that if we keep our integrity and credibility, public relations will thrive in this fight.
By: Elizabeth Fisher
LinkedIn is one of the most popular social media platforms among business professionals, but many people do not know how to use it to its fullest potential. Here are some helpful hints to making your LinkedIn account stand out from the crowd:
- Use photos to make your profile more attractive
- Include a business professional profile photo and cover photo on your profile. The photos should represent you, but also in a professional manner.
- Use this photo to feature your personality and style.
- Use LinkedIn to feature organizations and job experience not included on your resume
- When future employers visit your LinkedIn account they do not want to see the same experience featured on your resume. Create a LinkedIn account that features your personality and qualifications.
- Connect with individuals with whom you are currently connected
- Professionals you have worked with in the past are perfect individuals to connect with because you already have an established a connection.
- These individuals will be more likely to make a connection with you and help to build your LinkedIn profile.
- Connect with individuals with whom you wish to establish potential connections
- Do not be afraid to connect with potential employers. This will show your enthusiasm for a job or for their company.
- Connect with people who are connected with your friends. Having a mutual common ground will most likely lead to a connection.
- Do not send the general ‘add me’ message
- Create and customize your own message when connecting with professionals.
- By creating your own message, it shows individuality that will stand out to employers.
- Continue interacting with individuals with whom you are already Linked
- Making connections is important, but maintaining connections is equally important.
- Like a connection’s posts or congratulate them on a career milestone. This will help build stronger relationships with your connections.
- Use LinkedIn to search for potential employers
- Employers will remember your face from LinkedIn, especially if you create a message of your own when requesting a connection.
- Connect with company profiles you are interested in and relevant industry profiles
- When you connect with company profiles it allows you to network and build trust with that company.
- Download the LinkedIn app
- This will help you stay connected so that you will receive messages and notifications that you may receive on your LinkedIn account.
- You can even read company profiles and resumes directly from your mobile device.
Linked Up Life
- Create and share posts
- Posts can show off your personality that cannot be seen within your content.
- Sharing posts can create great networking opportunities!
By following these key points, you can ROCK the LinkedIn world!
By Cole Braun
Innovative Public Relations, a student-led PR firm at UCM, has organized a social media night event for five years and is more excited than ever before to launch this year’s activities. It’s funny how people believe these events are easy to execute, however, this is far from the truth. Social media is still an unrefined tundra in the last frontier of digital marketing.
Weeks of careful planning and writing are necessary to facilitate an event like this. It is much more than just tweeting about something and seeing if your audience comprehends what you are trying to say. Every sentence and word are planned for a specific reason and you have to account for cross platform posting. It requires critical strategic thinking about the choice of platforms.
Multiple publics are being taken into consideration as we prepare certain messages for the event. We want to have giveaways that will engage people in the event, so we have collected a wide variety of prizes for our multiple audiences. We think about what certain publics would like, what is something everyone would want. This is where the tactical tool of research can help. Then the next decision is, which platform is best through which to give certain prizes away.
Events can be complicated, intricate and overwhelming, so in recognizing the complexity of event planning, I wanted to share tips I have learned in preparation for this social media night. These tips can help you survive the Wild West, that is the world of social media marketing right now.
Here are 5 Do’s and 5 Don’ts on hosting a social media event.
● DO: Engage your audience with fun and exciting content.
If you want your audience to engage with you then you need to give them a reason to hit the like button and respond back. You will not get far just telling people to go somewhere else online to do something. Be creative here, make a silly pun or add a goofy image. Don’t be another block of text in the news feed.
● DO NOT: Copy previous work from local similar attempts.
It looks silly and confuses the public. They are not paying attention to who is doing it, only that something is happening. So don’t embarrass your organization and step all over the work done by previous groups.
● DO: Provide a variety of opportunities for all in attendance.
Not everyone in attendance is going to be a Twitter user, or a Snapchat user. So if you want your event to be engaging, make sure to interact with all audiences in some form. Alienating one audience may compromise their engagement and your brand image.
● DO NOT: Make it an obstacle course for the audience.
Making it a hassle to participate is not how you create a successful event. No one wants to download this, click here for more or have to jump across multiple platforms for one prize. Your audience will instantly lose interest if they have to take too many steps. Make it simple such as, “reply with the answer to this question or send us back a picture.”
● DO: Plan ahead!
I know this seems like a silly thing to say, but it is important. Social media is still a Wild West world and anything can happen. So plan ahead for an inappropriate response or someone trying to abuse your competitions. Create a plan of action for any incident that could possibly happen. If something never happens, that’s great, but it’s better to be prepared.
● DO NOT: Be afraid of collaboration.
Sometimes you aren’t going to have all the answers, that’s okay. That is why it’s fun to bring in people from outside organizations to share ideas. By working with multiple individuals, you will have the chance to get tips and tricks you never would have considered. Collaboration is a key tool in the world of public relations, but sometimes it’s not the best tool. If those partnerships are not ideal, then separate. Don’t just burn the bridge.
● DO: Thank your sponsors!
If you have brought in outside groups or businesses to help sponsor giveaways or other parts of your event, thank them. Giving them appropriate acknowledgement could strengthen their future participation. Keep your side of any commitments you have made. Showing gratitude to groups that help you put on your event is essential to its success and future endeavors.
● DO NOT: Try to plan last minute.
Lack of planning creates heartache, confusion and makes for a sloppy event. So plan ahead. Last-minute work is messy work.
● DO: Keep note of all interactions.
Paperwork may be stressful at the time, but it makes life so much easier further down the road. This helps with keeping track of promises made to sponsors and what sponsors have done in the past. When you go back to them for the next event, you have record of their previous contributions, which can help make their decision in participating again easier. Essentially, you will have all the answers for them so all they have to do is decide how much support they can provide above last year’s efforts.
● DO NOT: Forget the reason for your event.
It is easy to get so hyped up about your social media event you forget the reason you are doing this in the first place. An immediate example is our event this Thursday, Feb. 16, #teamUCM Social Media Night. The purpose behind this event is to foster a strong sense of community between the University population, local businesses and citizens of Warrensburg, Missouri. Though the main audience is UCM students campus, we cannot forget the other factors. If we lose sight of that, then the event can easily fall to shambles.
Social media is a tool for all, not just college students and teenagers. It can be part of a strategy to make your event engaging. Remember this; research, critical thinking and tactical decision-making are your best tools in the Wild West-like field of social media.
By Brittany Green
When Twitter was first launched, people were uncertain how successful it would be. Now in 2016, there are millions of users and more than 500 million tweets sent out every day. People are using Twitter to find news, share information and connect with people and businesses around the world. It has become a very powerful tool, not only for social purposes, also to help businesses market their brands.Some of the most successful companies use Twitter because it allows them to reach a large audience, interact with them quickly and keep them updated with content information.
Chipotle is a great example of a company that efficiently uses Twitter to interact with it’s audiences. According to a 2011 Nation’s Restaurant News Study, 90 percent of the company’s activity on Twitter is responding to customers through @mentions. Chipotle currently has 743,000 followers that it can interact and share content with. That is certainly amazing, but also something that, in principle, any business can do. If you’re interested in using Twitter to build your brand, here are some tips to help you get started.
Use the search feature
One of Twitter’s most powerful tools is the search feature. It can operate as a “global human search engine” of sorts and allows people to find others on Twitter with relevant information to share. Researchers also can look to see which topics are trending to stay informed and gauge audience interests. Hashtags (#) can help people immensely when searching. Just put a “#” in front of a topic and a lists of relevant tweets will appear. This can save you a lot of trouble and makes it very easy to search.
Know your audience
It is VERY important to know your audience. This will help you communicate clearly and make information relevant to them. If the content is not interesting, they will quickly move on to the next thing that interests them. The search feature can be very useful for learning about your
target audiences. It can tell you what is trending and their opinions on what’s going on. Another option is to look at various profiles and start collecting information. What are their interests and opinions? When are they active? Who do they follow? Which demographic groups do they belong to? These details can help give you an edge when creating strategic messaging for your audiences.
Customize the profile page
This plays a BIG role in visitors’ decisions to either read your content or move on. If your page is boring and doesn’t attract visitors, they probably aren’t going to follow you. The profile page should grab the visitors’ attention and convey who you are and what you’re about. While customizing the profile page, perhaps the most important decision is choosing a good avatar, as it will appear next to every tweet that is sent out. Make it something recognizable and eye-catching. Brand logos often fit well here since they are usually designed with these ideas in mind. An attractive banner image is a nice touch as well, and don’t forget to include links to your other social media accounts and/or website in order to create deeper engagement.
Tweet interesting content
This one may seem obvious, but bland content is still a common mistake that plagues the social media of many businesses. The Twitter feed is built around scrolling endlessly through a series of short posts. To escape the monotony, many people just scroll until something grabs their attention. Content should be fun, interesting and useful. Common themes or ideas in your content can help to establish your brand identity and keep readers coming back. Interesting, personal content is what separates your brand from everyone else, so use it to your advantage.
Engage with other accounts
Engaging with other accounts, particularly those within your industry/field, can be highly beneficial. Building relationships can help to build your reputation, grow your brand, increase awareness, provide sources of interesting content and keep you informed. This can also keep you informed about what your competitors might be doing and the state of the market.
More and more businesses are using Twitter as a professional communication platform, and if you follow these tips, yours can be one of them. On that note, remember to follow Innovative PR on Twitter and Facebook.
By Jamie Jackson
I love Instagram. I really do. It’s fun to post pictures and to get a sneak peek into strangers’ lives (why is this not a weird statement anymore?).
Instagram is a popular social media outlet for personal use, however, it is also becoming popular among companies for branding and marketing. Here are a few tips to get the most out of Instagram for your business (or even your personal account).
Use brightly colored and well-lit photos
An attractive photo stream doesn’t usually involve unedited, dull pictures. Starbucks’ Instagram feed is full of colorful and attractive photos.
However – not all black and white pictures should be thrown in the trash. Leon Bridges’ photo stream has some great examples of how black and white pictures can still be great for Instagram.
Leon is an R&B artist embracing soul music. These black and white images line up perfectly with Leon’s personal brand and the subjects he sings about.
Instagram is effective when people follow you, and you gain followers by giving people what they want. On Instagram, that means aesthetically pleasing photos.
No one wants to see another ad on Instagram. Sure, if you’re a clothing store, post pictures of new arrivals. If you have a great new product, it’s okay to feature it in a post. But Instagram shouldn’t be used as an online store. Try something like this:
Tell stories. Show consumers the faces behind the name.
You are more than an ad agency or a boring, unoriginal company. Show the fun! Unless you really want people to think you’re a boring, unoriginal company – in which case, I’m afraid I can’t help you there.insta
If you use Instagram, actually USE it
Post consistently. Don’t post once or twice, or for a season. If you put an intern in charge of the account, make sure someone else takes over after they leave.
Consistency is key in posting and branding. If you use hashtags on Twitter or Facebook, use the same for Instagram. Use your same logo as the profile picture, link to the same website, use the same voice and use your brand. Instagram provides a unique opportunity to tell your story solely through pictures. As the adage goes, a picture is worth a thousand words. Steward them well.
By this, I don’t mean try to use modern slang just because it’s used by young people. You risk misusing or misunderstanding words and phrases, potentially losing credibility and followers. Instead, follow current trends and try to stay fun. This post from McDonald’s is a great example.
Celebrate things like hump day. Be relevant in your posts on holidays or during big world issues. This might seem like it won’t affect sales, but an online presence that seems real and personal is so valuable to a company – especially with younger people.
While Insta is more fun and exciting than a lot of other tools, it’s still very measurable and very valuable. Do it better by evaluating your efforts with Instagram analytics tools. Instagram is great for reaching younger audiences and telling your story with photos. Evaluating any social media effort is a chance to show the C-suite their money is being used well. It also gives coordinators a chance to change their efforts as needed depending on what works and what doesn’t. Evaluation helps to refine and target your audiences and determines if you are indeed reaching them. All efforts are wasteful if not evaluated frequently.
Social media is a wonderful branding tool when used properly. Millennials grew up with this stuff, so employ some of them to help you navigate new waters. It’s worth it. Speaking of social, you’ll want to follow IPR on Twitter and Facebook for the latest.
By Kristina Keeling
Trends in social media come and go, and the big trend right now is live streaming. So how are we, as PR professionals, supposed to know if we should jump on the bandwagon or let it run its course? This week, we take a closer look at the live streaming trend to see if this is something we should take seriously.
Life On Air released this mobile live streaming app in February 2015. When you start recording, it sends an automated tweet telling others that you are live via Meerkat. It was a huge hit – for the first few days – and then twitter decided to pull the plug on its Application Programming Interface (API). Without this software, Meerkat couldn’t integrate Twitter’s social graphs. So what does this mean? Well, when new users joined, they weren’t automatically connected to those they followed on Twitter. This hinders Meerkat because users won’t be automatically notified by the app when friends are broadcasting unless they manually build their followers. This, in turn, means people will not be on the app.
In response to Twitter’s decision to block access to their API and social graph, Meerkat’s CEO, Ben Rubin, told Yahoo Tech, “We are definitely going to start our own network. We are already starting to decouple the social graph.” In the meantime, the app released an update to help users connect, so now users can search for others by their Twitter username.
Why was Twitter so intent on shutting down Meerkat? Well, with a quick Google search, I found out that Twitter bought a competitive app, Periscope, in March 2015 – just after Meerkat launched. Periscope works similarly to Meerkat in that it allows others to know when you are live streaming via tweets and notifications. Twitter pulled their API and made it harder for Meerkat to be integrated with the platform, thus making Periscope the only live streaming app that is seamlessly connected to Twitter.
A quick breakdown of the apps
The layouts of the two services are different, but both are user friendly. When you open Meerkat you are brought to a “landing page” where you can let your followers know what is happening. In Meerkat you are able to schedule live streams, so you can let your followers know that you will be live in the near future or that you are talking about a topic right now. When you scroll down on the landing page you can see who is live now, and further down you can see what is scheduled.
When you open up Periscope, you see who on your followers list is live, followed by featured live streams and your followers’ most recent live streams. Periscope also offers a world map and a list view of who is live.
In short, both apps offer attractive features.
Which one should I use?
In terms of popularity, Periscope is definitely winning the race between live streaming services. Each app, however, has its own advantages and disadvantages that may suit your personal preference. Personally, I enjoy the world map on Periscope seeing who is live streaming around me, but I do like how you can schedule live feeds on Meerkat. Since I downloaded the apps, I have definitely checked Periscope more often, as it has the advantage of notifying me when the people I follow are live streaming.
Live streaming is definitely still in its infancy. I was expecting to see more people I personally knew using the apps and was surprised at how few used them. I do think that live streaming will gain more popularity when major events, such as pro baseball and football championships roll around. Live streaming apps will have an advantage because they will allow people to feel like they are really at the event. Celebrities and major influencers in the social media world will be able to live stream the backstage experience, or other things at major events.
“The Sleeping Giant of Live Streaming”
Periscope and Meerkat might soon have some competition in the live streaming realm, as YouTube recently released its own live streaming capabilities. YouTube will likely target different audiences for its live streaming services, though. Right now, YouTube live streaming is popular with the sports and gaming audience. Once more YouTube “creators” jump on board the live streaming trend though, YouTube may be the go-to destination for live streaming.
I think that live streaming is here to stay – for a while, at least. It is a great tool for instant news and entertainment. What do you think? Is live streaming here to stay? Comment below with your thoughts on Meerkat, Periscope and YouTube Live, and don’t forget to follow IPR on Facebook, Twitter and Instagram.
by Briana Piercey
We live in a world that is totally saturated with social media. Being constantly connected is the new standard. If you don’t post, tweet or “snap” a video of your every move, people may just assume your life is boring. The problem is, this habit can cause people to share too much, which can have much worse consequences. Let’s just say that everything isn’t meant to be posted.
There’s an old saying: “It’s not what you say, it’s how you say it.” When it comes to social media, though, it’s not how you post, it’s what you post. Social sites such as Facebook, Twitter, and Instagram are platforms where people brand themselves — whether they intend to or not. Posting without careful thought can create unnecessary risks, and although social media sites are great for sharing and connecting with others, they can also taint your professional image.
Control your content
Some people may think that if their profile pages are set to private instead of public, they’re protecting themselves. Although that’s ideally true, that’s not always the case. Despite the general privacy settings on a person’s page, the content they share is often available to “friends of friends,” which greatly increases the number of people who can see their post. Always check your privacy settings to see who exactly can view your content.
The “non-renewable” post
When on a social site, think of your control of your content as a non-renewable resource; once you’ve used it, it’s gone. When a Facebook or Twitter user hits that post/tweet button, that status leaves their control, never to be returned. Of course, you might have the option to delete specific content, which may provide a sense of authority as a social media user. However, websites often keep caches of everything people post and other users are able to take screenshots of content. By the time you delete something, it may already be too late. Once you post, you can delete but you can’t hide.
Social media safety
Along with potentially damaging your image, being careless on social media can also pose risks to your physical, financial or legal safety. Features such as location tracking or the contact information section of your profile page, for example, can reveal more than you might think. Crimes related to social media have increased at an alarming rate in recent years, so if you want to be cautious, here are a few tips for staying safe on social media:
Don’t announce your every move
“I just brushed my hair in the bathroom on 122 Lane Avenue and I’m headed to the Lennox shopping center all by my lonesome!” Okay, so this is a bit of an exaggeration, but it definitely simulates posts made by our fellow social media addicts. Publicizing your every move keeps family and friends informed of your whereabouts, but it updates potential predators as well. Play it safe and spare us the details. Simplicity is key.
Know who your friends and followers are
Contrary to what they would have you believe, not everyone on social media is your friend, and some may even have ill intentions from the moment they message you. Avoid accepting friend requests from people you don’t know and be aware of who’s following you. It might help you steer clear of hackers or other potential threats.
Avoid using profanity, images with alcohol, or other questionable content
Here’s a good rule of thumb for knowing if something is okay to post: If you’re not sure whether or not you should post it, #DontDoIt.
Are you conscious of your social media content? Do you have any tips to help people stay safe on social media? Let us know in the comments below, and don’t forget to follow us on Facebook, Twitter and Instagram.
by Nikki McClaran
If you got your iced caramel macchiato at Starbucks last week, you probably found “Race Together” written on your cup. No, this was not a challenge to initiate a store-wide coffee drinking competition, but Starbucks’ attempt at a social awareness campaign about racial inequality.
The idea: Initiate conversation about diversity through your cup of Joe.
The outcome: Serious backlash, a shut-down Twitter account, and the halt of the campaign the week of its launch.
This was not Starbucks first dive into social issues, the Starbucks Foundation being a large part of the global corporation. So, how did this campaign manage to fail so miserably, even with such good intentions? Looking from a purely PR perspective, Starbucks’ committed two missteps that really burnt the beans.
Don’t bite off more than you can chew.
Racial inequality has been a serious topic in the news this past year with headlines from the Ferguson, Mo. crisis and Eric Garner’s death. Unlike Starbuck’s past campaigns that addressed AIDS and jobs in America, this social issue stands out in that it is at a peak of tension with two distinct sides. Making customers believe that Starbucks was truly invested in the issue rather than being financially opportunistic required thorough planning- something Starbucks failed to do.
Planning comes at all levels, and not only did the corporate executives not know how to handle the situation (spoiler: that’s next), the baristas didn’t either. Videos of baristas being unaware of the program or not wanting to discuss it began popping up all over the web.
Starbucks, I get that you’re a big company and it’s hard to get everyone on the same page, but with such a heated topic, better preparing the ones who are primarily responsible for executing the campaign might be a good idea, especially since you were just accused of creating gentrification. It could prevent you coming off as a money-hungry corporation, seeking to capitalize on sensitive issues.
Brew up a crisis plan, and actually follow it.
Social media is like coffee. It has the ability to brighten your day and energize all of your efforts, but it also has the capability to give you really bad breathe before that 8 a.m. meeting. As an active social media beast, you would think that Starbucks is prepared for the negative consequences social media can bring, but that didn’t seem to happen. Almost immediately after its launch last Sunday, Starbucks began receiving serious Twitter backlash.
— Cameron Gray (@Cameron_Gray) March 17, 2015
Doing my part to #racetogether by saying “Django” when asked by the starbucks barista for my name.
— Desus Nice (@desusnice) March 21, 2015
Did Starbucks start their #RaceTogether thing yet? I’m about to get an iced coffee and need to know if I should bring my Baldwin quotes.
— Marquita (@MarqRobinson) March 20, 2015
I’m assuming (and hoping) that Starbucks had a crisis plan established, yet rather than follow it, they responded the worst way you probably could- they didn’t. Corey duBrowa, Starbucks’ senior vice president of communications, fueled the fire by supposedly blocking Twitter accounts that responded negatively to Race Together and deactivating his own account. Bad move, duBrowa.
— Brianna Leigh (@raininblack) March 17, 2015
And now Starbucks’ chairman and CEO, Howard Shultz, is defending that the halting of the campaign as planned and intended. I hope this is true, rather than a last-minute attempt to justify the company’s actions.
Don’t get me wrong, I’m still going to visit Starbucks for my soy, no foam latte. Honestly, Starbucks has done a great job with social media engagement and humanitarian events in the past. This just wasn’t Starbucks’ cup of tea and from it we can see the value in proper campaign planning and crisis management. Want to espresso your thoughts? Comment below.