Category: Internal Communications

Taking a Knee

By Emily Thole

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Image credit: Yahoo Sports and Associated Press

 

In the restless and brutal sea of social media, taking a risk could leave a company struggling for air. You may have noticed from recent events, Nike decided to jump into the water head first by tackling a highly controversial topic in the U.S. With immediate response, the internet both attacked and commended Nike for taking a knee on a political subject that many brands and  organizations avoid.

Colin Kaepernick, former San Francisco 49er’s quarterback who inspired player protest throughout the NFL, tweeted a photo marking him as the newest face of Nike.

The photo shared stated, “Believe in something. Even if it means sacrificing everything.” Since Kaepernick’s first protest in 2016, where he kneeled during the national anthem against police brutality, he has received backlash from the NFL and people around the country. His actions ultimately left him without a spot on any team, but Nike decided to endorse him anyway. In the early stages of the “Just Do It” campaign’s 30th anniversary, they made a statement.

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Image credit: Twitter.com

 

As a result of the partnership, Nike made headlines. Celebrities including Jamie Lee Curtis, Serena Williams, Russell Crowe and COMMON were praising the brand on Twitter alongside Americans throughout the nation.

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Image credit: Twitter.com

 

But with the good also comes the bad, and even ugly. Multiple individuals took to social media posting images and videos of themselves burning their Nike products, and cutting the swoosh logo from their socks and apparel, voicing that they will never shop with the brand again.

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Image credit: Twitter.com

 

Nike isn’t the first brand to tackle a controversial issue. Many other companies have taken a stance on social issues as well. Dick’s Sporting Goods protested gun violence after the Parkland, Fla. massacre by saying they would no longer sell assault weapons, high-capacity magazines, and also prohibit the sale of guns to customers under the age of 21. Airbnb shot back at President Trump when he closed the borders to refugees in a campaign called, “We Accept,” by voicing their company’s acceptance of other races and nationalities in a time when the biggest figurehead of the nation was saying the opposite. When the U.S. pulled out the Paris Agreement, Ben and Jerry’s started a campaign called, “Save Our Swirled,” focusing on the topic of climate change. Each of these brands were criticized for becoming politically involved, just like Nike.

For a brand with popularity around the world, what form of success can come from this controversial partnership? Through all the back and forth of praise and hate, will either party prosper?

It depends on how you measure success, and from my research, numbers don’t lie. According to the Washington Post, after an initial drop when Kaepernick shared the photo, Nike online sales went up 31 percent. The incident got people to talk about the organization, and, whether positive or negative, the Nike brand was pushed to the forefront of their minds. According to Bloomberg, the company received over $43million in media exposure in the first 24 hours, and that continues to grow.

Risking your brand’s reputation is scary, but if it is something you believe in, take a knee and show the world what you stand for.

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Innovative PR wins professional awards for #teamUCM Social Media Night

By Blake Hedberg

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WARRENSBURG, Mo. (Aug. 27, 2018) — The University of Central Missouri’s student-led public relations firm, Innovative PR, received two professional awards this summer for its 2017 event #teamUCM Social Media Night. The agency competed against many for-profit businesses in the Greater Kansas City Area.

The Kansas City chapter of the International Association of Business Communicators (IABC) awarded #teamUCM Social Media Night a KC Quill award, the second time in the firm’s history to receive this honor. However, the winning wasn’t over for Innovative PR for the summer. In July, the firm received a Silver AMPS award from the Social Media Club of Kansas City at the organization’s annual banquet.

“We are incredibly honored to be distinguished for our work. Many hours went into making this event a reality and it is a great feeling to see the work of our students pay off,” said Agency Manager Blake Hedberg. “The 2017 event pushed our agency to new heights and created many opportunities, while providing visibility to our firm. I had a great team behind me.”

For six consecutive years, Innovative PR has been the driving force behind UCM’s popular #teamUCM Social Media Night event. Launched in 2013, the event takes place during a UCM Mules and Jennies basketball game and has engaged, entertained, and rewarded participants with a night of prizes, trivia, and contests.

The spring 2017 Innovative PR team raised more than $2,000 in donations and their comprehensive social media plan ushered in more than 1.2 million media impressions. IPR and UCM Athletics social media impressions more than tripled, while mentions increased more than 40 percent and profile visits nearly tripled over 2016 event numbers.

“Innovative PR’s work on behalf of its many clients is excellent. Winning the 2018 awards is an illustration of that excellence,” said program supervisor Dr. Tricia Hansen Horn. “We are proud to have the agency’s work represented and recognized by the Kansas City IABC and the Social Media Club of Kansas City.”

For more than nine years, students in the UCM Public Relations Program that are accepted into the UCM Innovative PR agency have the opportunity to gain real-life experience, while working with several client projects. In its time, more than 100 students have dedicated more than 22,000 hours of service to the greater UCM community.

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Innovative Public Relations (Innovative PR) is University of Central Missouri’s student public relations firm, managed and operated by UCM public relations students. Under the direction of UCM’s Integrated Marketing and Communications office and the academic public relations program, the firm was founded in January 2010. It is comprised of several public relations students who are dedicated to professional development and public relations initiatives. Innovative PR is committed to serving the UCM community by executing timely, accurate and ethical strategies and tactics, with a goal of serving clients outside of the UCM community in the future. For more information, visit ucminnovativepr.com or contact Innovative PR at ipr@ucmo.edu or 660-543-8557.

Four tips for improving your communication skills

Image credit: checkerboard.com

Image credit: checkerboard.com

By Haley Gleason

After reading the title of this post, I’m sure you’re thinking, “I can communicate just fine with people.” However, you may not be as effective as you think. The world is constantly changing around us, and the same goes for the ways in which we communicate. As future business professionals, we must take the necessary steps to stand out from the crowd, and being exceptional communicators is a great way to do it. With that in mind, here are a few tips to improve your communication skills.

1. (Actually) Listen to others

Hearing what people have to say is something we do on a daily basis. However, are we truly listening? Many of us take listening for granted, believing we are good listeners simply because we hear others. Yet many people they feel as if they are not receiving the full attention of those they converse with. According to Chip Rose, a professional mediator, “We all use language to communicate, to express ourselves, to get our ideas across, and to connect with the person to whom we are speaking. When a relationship is working, the act of communicating seems to flow relatively effortlessly. When a relationship is deteriorating, the act of communicating can be as frustrating as climbing a hill of sand.” Personal and professional relationships alike require both parties to listen effectively. Therefore, it is important to take steps to avoid disruptions, such as our phones, background noise or even our own thoughts.

Bearing this in mind, consider making these personal adjustments as necessary to be a more effective listener:

  1. Face the speaker and use eye contact.
  2. Use body language and gestures.
  3. Keep an open mind.
  4. Don’t interrupt. Listen to everything others have to say before you provide feedback.
  5. Ask questions to ensure you understand what others are saying.

2. Provide valuable feedback

Image credit: drawing-factory.com

Image credit: drawing-factory.com

Providing valuable feedback goes hand-in-hand with listening. You can only truly provide valuable feedback if you listen to what a person has to say. It is not always easy, but it is obtainable with conscious effort. One aspect to consider that is very important in providing feedback is patience.The point of providing feedback is to improve and/or satisfy the person you are talking to, which is best accomplished by exercising patience and conveying your support. Being honest is another important part of good feedback, but note that you are often not going to get your point across by being critical or harsh, as this behavior often causes people to become guarded or hostile. Again, exercise patience and provide feedback in a positive, supportive manner.

Feedback also requires constant attention and timeliness. This is especially true since methods of communication have changed. Feedback is more relevant when provided as soon as possible, and modern technology enables near instantaneous responses. Make an effort to utilize your resources and provide feedback in a timely matter when it is needed the most.

3. Break down boundaries

Image credit: mentalfloss.com

Image credit: mentalfloss.com

Sometimes, poor communication skills may make you feel as if you’re on a deserted island, attempting to send a message in a bottle which no one ever receives. In a way, you may have unknowingly placed yourself on that deserted island by not breaking down boundaries with whom you are trying to communicate with.

The first step to break down these boundaries is to put yourself in someone else’s shoes. Try to understand where their opinions and ideas are coming from. This does not mean you have to always agree, but gaining an understanding of their stance can help you move forward to communicating effectively.

The next step is to be fearless. Don’t be afraid to talk to others and ask questions. Talk to people you normally wouldn’t, like people in other departments and different seniority levels. If you are an entry level employee, break the norm and go engage with a manager or executive. That is your opportunity to learn from them and grow in the company.

As described in an article on Fortune.com, breaking down these boundaries can help you secure nigh unlimited potential in the workplace. This potential will not only help you grow as an individual, but also as an unstoppable business professional.

4. Embrace change

Image credit: blogspot.com

Image credit: blogspot.com

Change can be a difficult concept to wrap your head around, especially because we often become comfortable in our abilities and current situation. However, it is important to remember that change is an important part of stimulating personal growth. To help embrace change, get rid of the negativity in your life, such as the self-doubt that takes over in uncomfortable situations. Develop the confidence to break down boundaries. Have the strength to actually listen to people. Be patient, honest and timely in providing feedback. With the help of these tips, you can set yourself on the path to becoming a great communicator.

 

Do you have any tips about communicating effectively with others? Share them in the comments below, and remember to follow us on Facebook and Twitter.

Internal Communication is just as important as External Communication

by Ambria Paul

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As public relations practitioners, our duties include keeping target audiences in mind—external and internal, but far too often, the importance of internal communication goes unacknowledged. A concept we need to embrace is that good internal communication is the driving force for organizational success externally. What is grounded within the organization defines the quality of what is communicated outward. PRWeek’s Julie Skidmore states, “Internal communications can be seen as the oil that keeps an organization working smoothly.” With the proper system of communication and participation, and climate, an organization thrives.

Two Factors That Negatively Affect Internal Relations

-Dented Upward and Downward Networks

Generally, within every organization there is a hierarchy. For example, in the workplace there are “technicians” and “managers.” According to Alan Jay Zaremba’s Organizational Communication, “communication within an organization is disseminated through an upward and downward network.” Upward relates to communication from technicians to management, and conversely for downward. If the technicians feel as though their ideas, opinions, or concerns are not valued by management, they will more likely feel unappreciated and might grow resentment toward the “top dogs.”

At the same time, if management does not personally engage with the technicians a wall will be created that separates the two. Building and maintaining healthy, interactive upward and downward networks within an organization is essential to productivity and equality. Company newsletters, surveys, opinion polls, and frequent emailing can provide a healthier system of communication within.

-Cold Climates

Jay Zaremba’s explains, “the climate is the atmosphere in the organization that either encourages or discourages communication.” A cold climate can resemble workers who are tired, cranky, nonchalant, or angry due to excess duties, hunger, feeling unappreciated by fellow employees or management, and confusion.

Creating a warm climate in an organization does not have to be hard. Aside from maintaining a healthy system of communication between employees, an environment less “frigid” can stem from the simple things. Providing snacks for employees and keeping the room’s temperature at a comfortable degree can cure physical distractions of productivity. Having monthly meetings for strictly concerns the employees may have, sending encouraging emails, and having “Employee of the Month” encourages productivity and gives employees a sense of value.

These tactics can have a huge impact on the climate of the organization, further creating more successful internal communication and relations. A good example of a company creating warm climate for employees can be seen with Killer Infographics, a leading visual communications agency. Employees are provided with a climbing wall and two kegerators with locally brewed beer to release stress in the workplace. Sounds like fun to me!

An organization can have every goal of serving the external public, but if it does not start first behind its walls, there will be no outward success. Internal communication is a must!

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