By Emily Thole
*Warning. This post may contain spoilers about the hit TV show, “This is Us.” Proceed with caution.*
“This is Us” is the television show everyone is telling you to watch. It is full of happiness, anger, sadness, joy and every emotion in between, however, there is one monumental episode that you can’t forget. If you’re anything like me, this blog post will bring up a flood of emotions, so get your tissues ready.
As avid viewers of the show, we all know where we were when Jack died. Yes, I’m bringing up that heartbreaking moment. I was sitting with my roommates on our red leather couch in the living room, staring at the small screen with tears rolling down our faces, full of disbelief. This man fearlessly saved his entire family from a house fire, and then went back into the blazing building to rescue his daughter’s dog and a few personal items, only to wind up valiantly perishing. He was a hero, and then he was gone. Not because of burns, or an injury that was visible, but for having too much smoke in his lungs. This is the drama that keeps viewers coming back.
What does this tragic scene have to do with public relations? Well, after the episode, fans were boycotting one particular brand, and because of that, they had a crisis on their hands.
One thing I didn’t mention was how the fire started in the Pearson household. It was a Crock-Pot. The faulty slow cooker is accidentally left on and it starts a fire in the family’s kitchen, which leads to the entire house burning down, and later, Jack’s demise. Fans of the show immediately took to the Internet to share their heartbreak and frustration over the episode and the Crock-Pot brand. Their name was disgraced, and their stock plummeted, but Crock-Pot’s response to the crisis is one PR professionals can learn from.
First, Crock-Pot responded quickly. They released a statement less than 24-hours after the show aired. And shortly after they sent out a news release stating facts about their products to ease consumers’ minds that can be read fully here. Not only that, but they created a Twitter page called “CrockPotCares” to respond to viewers who were concerned about product safety, and throwing away their Crock-Pots.
Crock-Pot did a great job of listening to consumers’ complaints. They understood that people were upset, and they did their best to respond with understanding to build back their image. They even created the hashtag #CrockPotIsInnocent to use in their responses to defend their brand.
Good tweet to consumer https://twitter.com/CrockPotCares/status/956258200239706114
Help from Star Power
Although this was a crisis they didn’t see coming, Crock-Pot wasn’t afraid to ask for help when getting their image back. They used the actor who portrays Jack, Milo Ventimiglia, in a commercial promoting the Super Bowl, joking about the Crock-Pot controversy. “The Late Show” host, Stephen Colbert, mentioned the issue on his show, stirring up conversation. Ellen DeGeneres even partnered with the company to hand out Crock-Pots as one of the giveaways on her show. Each of these people helped Crock-Pot restore their image.
A crisis can pop up at any time. Companies must be prepared in case a television show uses your product to kill off a beloved character. In a time of crisis, PR professionals can use Crock-Pot as an example. Although the situation presented on screen was fictional, Crock-Pot responded successfully and recovered quickly because of the crisis plan they had in place.
Crockpot even got Jack (Milo Ventimiglia) to make a video joking about the crisis as a whole (https://twitter.com/CrockPotCares/status/959789384785715200)
Their own hashtag #CrockPotIsInnocent
Stephen cobert https://twitter.com/CrockPotCares/status/958022381741764609
Good tweet to consumer https://twitter.com/CrockPotCares/status/956258200239706114
By Kylee Julian
Getting an internship always looks so easy in the movies. You just choose a business, go inside and apply, then poof you get it. The next day you are getting coffee and bagels, then a month later you’re the CEO. Sounds easy. Right? Well, I learned very quickly that if I wanted to secure an internship, I would have to hit the ground running and apply, apply, and apply again.
Finally, Staley Farms Golf Club accepted me as part of the team as the summer public relations intern. I worked with a few different departments in the overhead company to ensure that everyone was on the same page and that things run smoothly. I worked with the head of marketing, Abby Crowley. Abby and I developed flyers, social media flyers, videos, and other marketing efforts to advertise upcoming events and changes being made to the club. I also worked with the head of events and food and beverages, Kayla Adams. We worked together in preparation and tear down for events, walkthroughs to show the space, working with other companies to get needed items for events and managing events as they take place.
One thing that movies were right about is that interns can work long hours. Working 10-12 hour per days doesn’t sound too bad until you are doing it multiple times a week. Now, it wasn’t all bad. I got to meet some amazing people and learn a lot from different parts of the job.
There really wasn’t a typical day on the job. Over the internship, there were multiple events each week, all dealing with different items. Whether it was setting up a tournament or working with a bride, each event required a lot of coordination and each taught me different lessons, which will benefit me in my professional career. Sometimes you have to work with athletes or colleges hosting tournaments at Staley. The internship came with many fun-filled days, and new experiences. There were days where I got to make centerpieces for large events. Then there were other days where I got to meet and greet pro football players and help run their tournaments. It was always something new and different.
After spending some time reflecting on my education, it is clear that several classes helped to prepare me for this internship. My design and writing classes helped with the marketing side of the Golf Club. My PR law class gave me knowledge about how to look up city ordinances to help make certain the Club was operating in accordance with local regulations.Courses on strategic planning and strategic communication helped me in the day-to-day work, giving me the tools to be able to successfully brainstorm in a large group. Also, during staff meetings, I was able to successfully present and give visuals in order to make a point and better communicate the projects in which I was involved.
An internship gives you the opportunity to learn more about working in a particular environment. I learned a lot about myself and my work ethic. I learned how to multitask in a whole new way, and work with new people every day. I enjoyed the fast-paced atmosphere and getting to work with different departments.
I hope everyone gets the chance to learn as I did in a real-life setting and to make the connections with the kinds of people I experienced during my internship. Internships are a constant reminder that the expert in anything was once a beginner, and if you learn and apply yourself, you can accomplish anything.
By Emily Jarboe
Have you ever thought about what social media will look like in the next 10 years? Social media and its strategies are constantly changing. Consider just how much social media has evolved in the last five years. Companies need to keep up with change in trends and progression of technology in order to stay current and connect with their audience.
While it can be difficult to predict the future of social media marketing, there are at least three trends that experts say can be anticipated:
Consumption of visual content will change
As a public relations professional or a social media marketer, you should know how important it is to include visual content into your social media marketing plan. If you have not shifted your attention to visual content, then you are in need of a new marketing strategy because this particular trend should not be ignored.
Here are some statistics I found that justify the statements above:
- “When people read information, they’re likely to remember only 10% of that information three days later. However, if a video presents that same information, people retained 70% of the information three days later.”
- “Video content currently represents more than 70% of all internet traffic.”
- “Facebook users watch 8 billion videos per day.”
- “4X as many consumers would prefer to watch a video about a product than to read about it.”
The Rise of Dark Social
According to Techopedia, Dark Social refers to “the social sharing of content that occurs outside of what can be measured by web analytics programs.” Dark Social can be a challenge for companies that are trying to track and monitor social media activity and website referrals. Dark Social mostly occurs when a link is sent through email or instant messaging, instead of shared on a social media platform where results can be easily measured.
The Death of Organic Reach and Facebook
Facebook is making it very hard to reach your audience organically. Facebook originated with the initial idea to help people connect with each other. Due to users complaining that posts from the media, businesses, and brands have “crowded out their personal moments,” Facebook decided to be very cautious and selective about what they place on their users’ feeds. Looking towards the future, brands may want to shift their Facebook strategy entirely to a paid approach since the luxury of a free online presence is declining.
While the future of social media marketing can’t always be easily forecasted, we can almost guarantee that the trends are likely to change as technology progresses. Our social media strategies and how we approach them are constantly evolving, and it’s especially important to keep up with those changes in order to successfully connect with our audience and stay relevant.
By Nickey Buzek
Internships are designed to be the segway between the school realm and the professional world. They help students take what they learned in the classroom and project it onto a position they worked hard to gain. If a company does it just right, the student will walk away with experiences they weren’t even looking for. I know I wasn’t looking for the opportunities that fell into my lap when I stumble onto an internship with a company called P1 Learning.
I had just given a speech at a networking event called PR Connect when a gentleman introduced himself to me as Speed Marriott. “Can I have a minute of your time,” he asked politely. I realized I must have stepped into a different dimension for someone to ask me for my time rather than the other way around.
Marriott told me that he was attending the networking event because he was a University of Central Missouri alumnus, and one of our professors asked him to make an appearance. He said he was the CEO of a Kansas-based eLearning company called P1 Learning. The brief description he gave was something to the effect of, “We create training videos for on-the-go professionals in the broadcast industry.” I had never heard of such a service.
He must have known what I was thinking, because he followed up with, “Do you have a resume on you? I can have our VP of Marketing and Sales tell you more and talk to you about an internship.” I didn’t just give the man my resume; I gave him my business card and the biggest “please hire me” smile too.
I came into the internship expecting there to be a set way of doing things as companies often have in place. But at P1 Learning, it’s often said, “It’s easier to be a smaller company with the ability to adjust quickly, rather than a larger company set in their ways.” This mentality was the driving force behind P1 Learning’s willingness to try new approaches and welcome new ideas. Both of these seemed to be two necessary components in a culture that invited successful public relations initiatives.
Other inviting factors could be seen in my department specifically. The VP of Marketing and Sales and the marketing representative were enthusiastic about each new task I worked on and were quick to praise exceptional work.
With a mentality that adjustments are always possible and teamwork makes everything easier, my 9 a.m. to 3 p.m. workdays were far from routine. One day, I would engage in scriptwriting. Another day, I would be filming. Some days, I would sit in on meeting after meeting, and other days I would stay in my office with Slack attached to my fingertips for communication. The variety and autonomy P1 Learning gave me eased the transition from college life to the professional world, but it was the unique times that made the professional world the best.
My “atypical” days were much different. They included out-of-office trips, broadcast station tours, and even hula hooping in the middle of the lunch area. Occasionally, I would have to remind myself that I really didn’t step into another world and that I got to work with people who embraced my love of variety and autonomy. All of these experiences came within a three-month time period and put me on the fast track to having a direction for my career.
Life after graduation can seem like a different dimension to college students. Transitioning from on-campus organizations to contributing to work that goes out on behalf of a company can be daunting. But internships, such as the one I experienced at P1 Learning, make students like myself better prepared for the diverse experiences that come with the professional world. They help us become more confident in taking that step into the different dimension we call the workforce.
By Emily Thole
In the restless and brutal sea of social media, taking a risk could leave a company struggling for air. You may have noticed from recent events, Nike decided to jump into the water head first by tackling a highly controversial topic in the U.S. With immediate response, the internet both attacked and commended Nike for taking a knee on a political subject that many brands and organizations avoid.
Colin Kaepernick, former San Francisco 49er’s quarterback who inspired player protest throughout the NFL, tweeted a photo marking him as the newest face of Nike.
The photo shared stated, “Believe in something. Even if it means sacrificing everything.” Since Kaepernick’s first protest in 2016, where he kneeled during the national anthem against police brutality, he has received backlash from the NFL and people around the country. His actions ultimately left him without a spot on any team, but Nike decided to endorse him anyway. In the early stages of the “Just Do It” campaign’s 30th anniversary, they made a statement.
As a result of the partnership, Nike made headlines. Celebrities including Jamie Lee Curtis, Serena Williams, Russell Crowe and COMMON were praising the brand on Twitter alongside Americans throughout the nation.
But with the good also comes the bad, and even ugly. Multiple individuals took to social media posting images and videos of themselves burning their Nike products, and cutting the swoosh logo from their socks and apparel, voicing that they will never shop with the brand again.
Nike isn’t the first brand to tackle a controversial issue. Many other companies have taken a stance on social issues as well. Dick’s Sporting Goods protested gun violence after the Parkland, Fla. massacre by saying they would no longer sell assault weapons, high-capacity magazines, and also prohibit the sale of guns to customers under the age of 21. Airbnb shot back at President Trump when he closed the borders to refugees in a campaign called, “We Accept,” by voicing their company’s acceptance of other races and nationalities in a time when the biggest figurehead of the nation was saying the opposite. When the U.S. pulled out the Paris Agreement, Ben and Jerry’s started a campaign called, “Save Our Swirled,” focusing on the topic of climate change. Each of these brands were criticized for becoming politically involved, just like Nike.
For a brand with popularity around the world, what form of success can come from this controversial partnership? Through all the back and forth of praise and hate, will either party prosper?
It depends on how you measure success, and from my research, numbers don’t lie. According to the Washington Post, after an initial drop when Kaepernick shared the photo, Nike online sales went up 31 percent. The incident got people to talk about the organization, and, whether positive or negative, the Nike brand was pushed to the forefront of their minds. According to Bloomberg, the company received over $43million in media exposure in the first 24 hours, and that continues to grow.
Risking your brand’s reputation is scary, but if it is something you believe in, take a knee and show the world what you stand for.
By Morgan Berk
The surprising success of Hugh Jackman’s performance in “The Greatest Showman” has brought the name Phineas Taylor Barnum back into the forefront of people’s minds. This seems like the perfect time to reflect on Barnum’s unique publicity methods and how they paved the way for some of the public relations methods we still use today.
America’s Greatest Showman was not a perfect man by any means, but his impact on the age of publicity and press agentry has left a lasting mark on public relations and advertising. A lot can be learned from Barnum and his illustrious career.
Today we know that many of the advertising and publicity tactics used by the self-proclaimed “Prince of Humbugs” were unethical at best. However, while still acknowledging Barnum’s role in the exploitation of marginalized people, it is also important to remember the good and useful things that are part of his legacy.
Advertising existed long before Barnum’s time, but he managed to usher in an era of publicity that took advertising to a whole new level. The following are four advertising or promotion methods we still see today that were brought into the spotlight by P.T. Barnum more than a century ago:
- The Pseudo-Event
Pseudo-events, also known as media events, are well planned events orchestrated for the purpose of generating publicity and media attention. These events didn’t earn their name until the term was coined by Daniel Boorstin in 1961. They existed long before P.T. Barnum, but he brought them into prominence with his loud and unapologetic brand of publicity. The “freak shows” that Barnum was most known for are a prime example of pseudo-events, as they existed for no other purpose than to draw in a crowd and stir controversy on the streets and in the newspapers.Today we see a variety of pseudo-events, ranging from press conferences, to award shows and reality TV, all events that exist purely to create news.
- Museum Advertising
To promote his American Museum, Barnum displayed oversized banners on the side of the building to announce new attractions in the museum. This is a tactic that we still see today at major museums such as the Smithsonian.
- Concert Promotion
Lesser known than his circus expertise is Barnum’s foray into the arts. In August 1850, he brought the “Swedish Nightingale” to the United States. The opera singer Jenny Lind was wildly successful in Europe, but virtually unknown in America at that time. Without even hearing her sing, Barnum invited Lind to perform on a tour across America and proceeded to generate incredible amounts of hype surrounding her arrival. Thirty thousand people were there to greet her as she arrived in New York Harbor and her tour went on to net more than a half-million dollars, impressive numbers for 1850. Much of Lind’s success should be attributed to her talent and personality, but credit for the excitement generated before her arrival can be given to Barnum, who began publicizing the tour more than six months in advance.
Live music continues to thrive in today’s society, with fans flocking to their favorite musicians’ tours in the thousands. Tickets to see major artists, including Adele, Elton John, Beyonce and Taylor Swift, sell out in mere seconds thanks to the skill of those who promote the tours, many of whom use some of the same tactics that Barnum used to make Jenny Lind a global sensation.
- Vehicle Advertising
The first actual vehicle wrap advertisement was most likely created for Pepsi Co. in 1993 to promote its Crystal Pepsi product. However, advertising on the sides of vehicles is an idea that originated in the age of P.T. Barnum. Barnum would send horse-drawn wagons through New York City that were plastered with posters and signs advertising his American Museum. Walk or drive around today, and you’re likely going to see countless buses, 18-wheelers and other commercial vehicles plastered with various advertisements.
When looking back at and discussing historical figures, it is important to remember that people are neither entirely good or bad, or entirely ethical or unethical. Both may exist in the same individual, and neither should be erased. So when the topic of P.T. Barnum next comes up, his shortcomings should indeed be addressed in full measure, but his many contributions to public relations and advertising should be remembered as well. Barnum’s life has left a lasting mark on public relations and advertising, one that is certain to endure much further into the future.
By Jamie Jackson
I love Instagram. I really do. It’s fun to post pictures and to get a sneak peek into strangers’ lives (why is this not a weird statement anymore?).
Instagram is a popular social media outlet for personal use, however, it is also becoming popular among companies for branding and marketing. Here are a few tips to get the most out of Instagram for your business (or even your personal account).
Use brightly colored and well-lit photos
An attractive photo stream doesn’t usually involve unedited, dull pictures. Starbucks’ Instagram feed is full of colorful and attractive photos.
However – not all black and white pictures should be thrown in the trash. Leon Bridges’ photo stream has some great examples of how black and white pictures can still be great for Instagram.
Leon is an R&B artist embracing soul music. These black and white images line up perfectly with Leon’s personal brand and the subjects he sings about.
Instagram is effective when people follow you, and you gain followers by giving people what they want. On Instagram, that means aesthetically pleasing photos.
No one wants to see another ad on Instagram. Sure, if you’re a clothing store, post pictures of new arrivals. If you have a great new product, it’s okay to feature it in a post. But Instagram shouldn’t be used as an online store. Try something like this:
Tell stories. Show consumers the faces behind the name.
You are more than an ad agency or a boring, unoriginal company. Show the fun! Unless you really want people to think you’re a boring, unoriginal company – in which case, I’m afraid I can’t help you there.insta
If you use Instagram, actually USE it
Post consistently. Don’t post once or twice, or for a season. If you put an intern in charge of the account, make sure someone else takes over after they leave.
Consistency is key in posting and branding. If you use hashtags on Twitter or Facebook, use the same for Instagram. Use your same logo as the profile picture, link to the same website, use the same voice and use your brand. Instagram provides a unique opportunity to tell your story solely through pictures. As the adage goes, a picture is worth a thousand words. Steward them well.
By this, I don’t mean try to use modern slang just because it’s used by young people. You risk misusing or misunderstanding words and phrases, potentially losing credibility and followers. Instead, follow current trends and try to stay fun. This post from McDonald’s is a great example.
Celebrate things like hump day. Be relevant in your posts on holidays or during big world issues. This might seem like it won’t affect sales, but an online presence that seems real and personal is so valuable to a company – especially with younger people.
While Insta is more fun and exciting than a lot of other tools, it’s still very measurable and very valuable. Do it better by evaluating your efforts with Instagram analytics tools. Instagram is great for reaching younger audiences and telling your story with photos. Evaluating any social media effort is a chance to show the C-suite their money is being used well. It also gives coordinators a chance to change their efforts as needed depending on what works and what doesn’t. Evaluation helps to refine and target your audiences and determines if you are indeed reaching them. All efforts are wasteful if not evaluated frequently.
Social media is a wonderful branding tool when used properly. Millennials grew up with this stuff, so employ some of them to help you navigate new waters. It’s worth it. Speaking of social, you’ll want to follow IPR on Twitter and Facebook for the latest.
By Hank Kellerman
You’ve seen it in cartoons: A freshly baked pie is steaming hot and placed on the window sill to cool. The tantalizing aroma begins to drift around the house and finds a hungry character. With a quick flick of it’s cherry scented finger, the character slowly floats up a bit and begins to follow the wonderful smell.
Simply put, this is a great example of inbound marketing. In recent years there has been an explosion of inbound marketing across all types of businesses, but more specifically smaller businesses. Inbound marketing is the process of developing online content that is compelling, informative and fulfills your audience’s hunger for the product or services they want or need. Inbound marketing focuses on bringing customers to you versus having customers go out looking for them. This can be done in a multitude of ways, but some of the more common methods include blogs, social media discussions, forums and SEO optimization.
Before you jump head first into the rapid currents of inbound marketing, strap on some water wings and follow these guidelines for developing an inbound marketing strategy.
Develop Buyer Personas
How do you know and write for your audience? If you just write about topics without the proper research, you could fail to reach your desired audience. One tool that can help you create some excellent audience-specific content are your buyer personas. Buyer personas provide the inside scoop about what your customers are like. They can tell you numerous demographic and psychographic details such as their age, income, hobbies, day-to-day activities and more. Developing buyer personas enables you to accurately create specialized online content to address questions and topics focused to your customers.
SEO and Keywords
Most people know it is extremely difficult to show up on the front page of Google. Google uses digital spiders to crawl across the Internet and search for the most relevant content on that matches the needs of the search query. To get on the front page, your content must be optimized for search engines by using keywords.
There are a multitude of tools that can be used to find keywords, including the Google Adwords Keyword Planner and Long Tail Pro. These tools help you search for relevant keywords with regards to your topic and also can show you things such as how often a certain word is searched every month, its keyword competitiveness and other sites that use this keyword. If you find the right keyword and include it in your content’s titles and main body paragraphs with great surrounding content, your page will be much more likely to rise from the depths and find itself on the first page of Google search results.
Content is Key
This phrase has been uttered by marketing and public relations professionals millions of times. It also has never been so true. Creating compelling content that is relevant to what your consumers are searching for is only the beginning. For a successful inbound marketing strategy, your content has to be better than great. It has to be amazing.
Anyone can write a blog post about how to rebrand a business, but it takes a talented individual to write an in-depth, informative and star-studded post. You need to create content so great that other sites want to back link (the process of other sites linking to your post or site) to it. This also aids in the chances of your site being found organically by search engines. Search engines will view your site as having more credibility with more back links and, in turn, will lead to your site appearing higher up on search engine results pages.
How Do You Put This All Together?
Grab your mixing bowl and get ready to bake that aromatic fruit-filled pie that will have your audience flocking to your content. Do your research. Developing buyer personas, finding relevant keywords and writing amazing content all take time and effort. Spend the time to develop these three items and get ready to watch your consumers come to you. The world of marketing is changing rapidly, and the power of the Internet makes it is much easier for your consumers to find you on their own time than it is for you to reach out to them. So what are you waiting for? Start doing your research and that content-rich pie sitting in the window will be too irresistible to pass up.
by Andrea Mason
In case you somehow missed it, Marvel and Disney are releasing “Avengers: Age of Ultron” tomorrow. That’s right, you have less than a day to prepare for its awesomeness. Over the last decade, Marvel has built an incredibly strong brand. It continues to strengthen in the midst of the film’s release with different promotions, merchandise and capitalizing on a minor crisis. Let’s take a look at a few ways Marvel is achieving this:
Making the most of a minor crisis
Marvel planned to release its first trailer for the movie during an episode of “Agents of S.H.I.E.L.D.” last October. However, according to Variety, an internet troll beat Marvel to the punch, leaking the trailer before it was scheduled. This was not good news for Marvel because there was already a strategic plan to release the trailer. Still, Marvel was able to turn the crisis into an opportunity by posting a tweet that just said, “Dammit, Hydra.” This simplistic tweet–a nod to Captain America fans–received more than 30,000 retweets and 20,000 favorites. Marvel played off of this misfortune and blamed it on the fictional antagonist, which is quite genius.
Reaching out to women
Oddly enough, a mega-franchise like the Avengers hasn’t resonated with female audiences as well as the studios wish. Marvel knows how to change that. Cinema Blend explains that for “Age of Ultron,” Disney released one of its largest licensing programs ever around the film. If you see Iron Man, Thor or Captain America on packages of Sage Fruit, Conagra, Crunch Pak or Chobani, that is Marvel’s strategy to branch out to the female audience. All those products have a significantly high female customer bases (65-67%).
Gillette Razors from Stark Industries
Marvel teamed up with a number of well-known brands to promote “Age of Ultron.” The Mary Sue lists a few of these brands like Harley Davidson, Gillette, Doritos and Audi. Gillette unveiled a clever campaign with different men’s razors that resemble Avengers characters. With young men being the film’s biggest audience, this partnership makes a lot of sense. Even though these products aren’t real, the idea of using a superhero razor could bring out that inner 9-year-old and make shaving more enjoyable.
Marvel’s brand is well established, but the studio is successfully promoting the movie and continuing to create lasting impressions. Let’s just hope the movie lives up to crowd expectations.
by Evan Whittaker
In today’s professional world, you would be hard-pressed to find anyone who doesn’t recognize the logo of technology industry giant, Apple. In addition to how strong the company’s brand identity is, consumer perceptions of it are overwhelmingly positive, as evidenced by its current standing as number five on the Fortune 500 list for 2014. Those perceptions are so strong and positive, in fact, that people wait in line for days to receive the company’s newest products while knowing virtually nothing about them.
So, how has Apple managed to amass such a loyal audience and create a powerful brand identity? The answer can be found in the company’s consistent design principles and genius marketing techniques. Let’s take a look at a few of the elements that contribute to Apple’s success.
Improvement, not innovation
You might be surprised to learn that smartphones, portable music players and tablet computers all existed before Apple made its foray into these markets. Many find this surprising since Apple’s iPhone, iPod and iPad have dominated these respective markets since their releases. If Apple wasn’t the first to introduce these products, why have its versions become the most popular? The answer is the company’s focus on improving and refining existing products to entice consumers.
These refinements take various forms: reduced device size for increased portability, simplified operating systems and construction using premium materials. While these may seem like trivial changes, the results are anything but. Consumers would pick up a rival product, then compare it to Apple’s thinner, lighter and more attractive version. Given that, is it any surprise that many would lean toward the latter? There is certainly something to be said for Apple’s focus on improved aesthetics.
It’s not a device, it’s an experience
Apple creates products. What Apple sells, however, are experiences. It’s not a phone with a camera, it’s the ability to capture memories. It’s not a video-chat feature, it’s the ability to be there even when you’re not. It’s not an app store with more than one million apps, it’s infinite possibilities.
Much of Apple’s marketing focuses heavily on emotional appeals. Rather than highlighting what its devices are capable of, Apple highlights what you are capable of if you own those devices. By connecting its products with sentimental activities consumers can relate with, those consumers, in turn, connect Apple itself with those activities.
It’s quite clever, really. Can you really put a price on sharing moments with your loved ones? As it turns out, you can if you’re Apple – it’s $199 with a two-year contract through your wireless carrier.
Join the club (read: cult)
Humans are social creatures. We have an inherent desire to feel included. So when a brand becomes associated with luxury and exclusivity, consumers tend to want it merely in order to feel like they’re a part of the club. It works for high-end fashion and high-end cars; it works for Apple as a high-end technology company.
This is an interesting development that has occurred over time as Apple has employed the marketing tactics listed above. Think of it as a passive benefit the company has attained through active processes. This is not to say that Apple hasn’t acted strategically to drive desirability for using their products, though. Features like AirDrop, iMessage, FaceTime and AirPlay offer improved functionality for those who want to connect with other Apple device users. Now that Apple has managed to position itself as the industry standard in terms of high-end technology, every new product release has consumers clamoring to drink the Apple iKool-Aid.
Apple did an incredible job of establishing itself as a technology industry giant. Although its products may not be the first of their kind, premium materials and effective marketing techniques are sure to convince many that they are the best. With all of the hype surrounding the new Macbook and Apple Watch released this month, Apple’s streak of successful product launches and sustained brand loyalty are showing no signs of stopping.